Privacy Policy

Privacy Policy

1. Introduction
Welcome to HeyCall (“Company,” “we,” “our,” or “us”). This Privacy Policy explains how we collect, use, store, and protect your personal and business data when you use our AI-powered customer engagement services, including call handling, messaging, scheduling, and integrations (“Services”).

By using HeyCall, you consent to the data practices described in this policy. If you do not agree, please discontinue use of our Services.

2. Information We Collect

To provide and improve our Services, we may collect the following types of data:

2.1. Information You Provide

• Account Information: Name, email address, phone number, business name, business industry, payment details, and other account registration details.

• A2P 10DLC Compliance Information (US Customers Only): Legal business name, EIN or Tax ID, business address, website, and messaging use case details.

• Customer Interaction Data: Any information provided when setting up AI call flows, messaging templates, or chatbot responses.

2.2. Automatically Collected Information

• Usage Data: Logs of interactions between customers and the HeyCall AI assistant, including call records, text messages, and booking details.

• Device & Technical Data: IP address, browser type, operating system, and device identifiers.

• Cookies & Tracking Technologies: We use cookies and similar technologies to enhance user experience, track website activity, and analyze trends.

2.3. Third-Party Data

• Integrations with Business Tools: If you connect HeyCall to third-party platforms (e.g., CRMs, booking tools, email providers), we may collect and store relevant data necessary for service functionality.

3. How We Use Your Information

We use collected data for the following purposes:

• Service Delivery: To set up, operate, and customize your AI agent for call handling, messaging, and appointment scheduling.

• Account Management: To process payments, manage subscriptions, and provide customer support.

• Compliance & Security: To verify businesses for A2P 10DLC compliance (US customers), detect fraud, and prevent unauthorized access.

• Analytics & Performance Improvement: To analyze usage trends and optimize our AI responses and service functionality.

• Marketing & Communications: To send service updates, promotional offers, and product announcements (with user consent).

4. Data Sharing & Disclosure

We do not sell, rent, or share personal data with third parties for their marketing purposes. However, we may share data under the following circumstances:

4.1. Service Providers & Third-Party Integrations
We may share data with trusted partners who assist in providing our Services, such as:

• Payment processors (e.g., Stripe)

• AI infrastructure providers

• Customer support tools

• Business software integrations (if connected by the user)

These service providers are bound by confidentiality agreements and only use data as necessary to provide their services.

4.2. Legal & Regulatory Compliance
We may disclose data if required to comply with legal obligations, regulatory requirements, court orders, or law enforcement requests.

4.3. Business Transfers
If HeyCall is involved in a merger, acquisition, or sale of assets, your data may be transferred to the acquiring entity.

4.4. Mobile Information & Text Messaging Data
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. Data Retention & Security

5.1. Retention Policy

• Account information is retained as long as the account is active or as necessary for business and legal purposes.

• Customer interaction data (e.g., call logs, messages) is stored for a limited period to improve AI performance and assist users in managing customer records.

• Data may be anonymized and retained for analytical purposes.

5.2. Security Measures
We implement industry-standard security protocols to protect data, including:

• Encryption: Secure encryption for stored and transmitted data.

• Access Controls: Restricted access to sensitive data on a need-to-know basis.

• Regular Audits: Ongoing security monitoring and risk assessments.

Despite these measures, no system is 100% secure, and users are responsible for maintaining the security of their accounts.

6. Your Rights & Choices

Depending on your location, you may have the following data rights:

6.1. General Data Protection Regulation (GDPR) (EU & UK Users Only)
If you are an EU or UK resident, you have rights under GDPR, including:

• Right to Access & Portability: Request a copy of your stored data.

• Right to Rectification: Request corrections to inaccurate data.

• Right to Erasure ("Right to be Forgotten"): Request deletion of your data (subject to legal exceptions).

• Right to Object & Restrict Processing: Limit how your data is used.

6.2. California Consumer Privacy Act (CCPA) (California Users Only)
If you are a California resident, you may request:

• Disclosure of collected personal information.

• Deletion of your data, unless legally required to retain it.

• Opt-out of data sharing for business purposes.

To exercise these rights, contact us at contact@heycall.ai. We will verify your identity before processing requests.

7. Children’s Privacy

HeyCall is not intended for use by individuals under 18. We do not knowingly collect data from children. If we become aware that a minor’s data has been collected, we will delete it promptly.

8. Third-Party Links & External Services

Our website and platform may contain links to third-party websites or services. This Privacy Policy does not apply to those sites, and we are not responsible for their content or privacy practices.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on heycall.ai, and users will be notified of significant updates where applicable.

Your continued use of HeyCall after updates constitutes acceptance of the revised policy.

10. Contact Information

For questions, concerns, or data requests, please contact us at:
Email: contact@heycall.ai
Website: heycall.ai
Business Location: Austin, Texas, USA

By using HeyCall, you acknowledge that you have read, understood, and agree to this Privacy Policy.